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Your identity will be checked, your payments will be safe, and you will know how your information can be shared with trusted third parties to handle C$ and comply with Canada law. You can see what rights you have over your data and how to contact support to get access, make changes, or have your data deleted by playing from Canada as a Canadian customer.
At Casinoly, you can claim welcome bonuses, reloads, and some promotions while still being able to decide how your personal information is used and how you receive messages about bonuses.
So you can enjoy extra features without feeling like you have to deal with marketing, your opt-in choices are made to be clear when you sign up and easy to change later. Getting a bonus often depends on the status of your account and some basic checks, but marketing consent is handled differently.
You can choose to receive promotional updates and still control your privacy settings so that no unnecessary information is shared. This is especially helpful if you'd rather not get too many messages.
There are different types of consent options when you create your Casinoly account. Pick out only the things you want and turn off the rest.
Because some bonuses need a certain way of getting codes or confirmations, you can only use that way of getting in touch and not do any other marketing. It is suggested that you only allow necessary bonus notifications if you want to get email or text message confirmations of limited-time offers or bonus codes.
Third-party marketing should be turned off unless you want partner promotions. Track bonuses without doing more outbound marketing by using in-account messages when they're available. If you only wanted to opt in for one campaign, change your preferences after your claim.
It is safe to make deposits in order to activate bonuses, and the deposits themselves are used to manage your account. For instance, making a deposit of C$20 to get a welcome bonus doesn't mean you agree to receive a lot of marketing messages. You can still stop getting those messages while the bonus is being applied to your account.
Tip: If you are in Canada and want to keep your privacy more private, choose the simplest way to get in touch that will still protect your account and deliver your bonuses, and then check your account inbox for updates. So, less promotional traffic comes in, but you'll still know about active offers.
The process of making an account on Casinoly is meant to be quick and safe. When you sign up, we only ask for the personal information we need to create your profile, keep your access safe, and, if necessary, meet legal and responsible gaming requirements.
The information you give will have to be correct and match who you really are. This makes managing your account easier, communication more reliable, and it makes things go more quickly if your account needs to be confirmed later for security or legal reasons.
When you sign up, Casinoly usually asks for basic information like your name, email address, and phone number so they can create your account and keep it safe. Where you are (including Canada) and the services you can get may change the exact fields.
Putting in your full name as it appears on official documents is required. Provide your date of birth to show that you are at least the required age. Email address—to confirm your account, send security alerts, and get important service messages.
Phone number: This can be used to protect your account and get in touch with support. An address where you live helps with security and compliance checks. Nationality—if needed, your Canadian may be asked for to help with regulatory checks on your eligibility.
Your username and a strong password are your login credentials. Some sites may also ask you to confirm that you agree to certain rules about responsible gaming and keeping your account safe. You can add a coupon code during registration if one is available, but it's not required.
Tip: Pick a strong password and use an email address that you can always get to. If something changes later, make the change in your profile so that you can keep accessing your account.
Keeping your Casinoly account safe starts when you log in. On both desktop and mobile, sign-in works smoothly thanks to our layered security controls that keep out people who aren't supposed to be there. You play a big part too.
You can keep your profile information and balance safe by following the rules for passwords and knowing how sessions work. This is especially important when you log in from a public network or a device that other people use.
Make a strong, one-time password that you don't use for any other application. Most account hacks that happen after third-party data leaks are caused by people using the same passwords more than once.
When you set up or change your password, make sure to use a mix of capital and lowercase letters. Include some numbers and a unique character. Keep your personal information (name, birthday, phone number, etc.) and obvious patterns (like 12345 and qwerty) clear.
Allow guessing and automated attempts by making it long enough. Use a password manager to make and remember complicated passwords, and change your password right away if you think someone else has seen it or if you get login requests that you didn't expect.
In order to stop automated guessing, failed login attempts may lead to extra security measures like temporary throttling or a short lockout. Use the "Forgot your password?" option and follow the on-screen instructions if you still can't get into your account after several tries.
Regarding the safety of resetting your password, you should only use reset links or codes that have a time limit. You didn't ask for a reset message, so don't give out any codes. As soon as you can get in again, change your password.
Do not give out your credentials, not even to people who say they can help you. The people who work at Casinoly will not ask you for your full password. Use the official channels inside the platform to get in touch with us if you need help.
If your account supports it, two-factor authentication adds an extra layer of security when you log in. By turning it on, you can protect access even if someone gets your password.
Session Protection makes sure that your login is only active for as long as it needs to be and stops other people from continuing your session. Auto-session timeouts after periods of inactivity to lower risk on devices left alone are one of the most important session safeguards.
If your sign-in behavior changes, the device and browser checks can do extra checks. Session data is kept safe while you use the site with secure cookies and encrypted traffic.
Always log out after playing, especially if you're using a device that other people have access to. Also, don't save your passwords in public browsers and make sure your device is always up to date.
If you see any strange activity, log out of all of your accounts, change your password, and contact support right away to help protect your balance, even if it's C$100 or more.
When you deposit or withdraw money at Casinoly, we only handle the bank information we need to finish the transaction and protect your account. So that your payment can be authorized, recorded, and, if necessary, checked, this information is handled with strict privacy and security guards.
Banking information helps with important tasks like making sure the payment comes from a legitimate source, stopping fraud, and following rules set by regulators. We do not use your credit card or banking information for marketing purposes that are not related, and we work hard to make sure that only authorized staff and payment partners who have been checked out can see sensitive information.
Casinoly may process certain payment identifiers based on the payment method you choose in order to process deposits and withdrawals and answer payment questions. Different payment methods use different fields, but most of them have the account holder's name, the payment instrument's identifiers (like a masked card number or wallet ID), the transaction reference, the amount (like "deposit C$100" or "withdraw C$500"), the timestamps, and the transaction's status.
Authorize and complete payments through our payment service providers. Check who owns the payment method and stop anyone else from using it without permission. Find and stop fraud, chargebacks, and other odd behavior.
Pay your bills and do anti-fraud checks as required by law and regulations. When someone asks about a missing C$50 deposit or a 1000 C$ withdrawal, get in touch with customer service.
Casinoly doesn't store full card numbers in plain text when you pay with a card. When needed, secure tokenization and masked display are used to let the operations and support teams see what kind of payment it is without showing private information. We might ask for some extra information to make sure the transaction is real if we need to do more checks.
We only use this information to process and protect your payments. It can be proof that you own the payment method or proof that is linked to the transaction reference.
| Type of data | What it is used for | Typical retention period |
|---|---|---|
| Transaction details (amount, time, reference) | Processing, reconciliation, and dispute handling | |
| Payment method identifiers (masked or tokenized) | Linking payments to your account, fraud prevention | Stored in a protected form with limited access |
| Banking support evidence (when requested) | Confirmation of ownership, risk checks | Retained only as long as needed for verification and legal obligations |
In some Canada, the availability of certain banking options can vary, and processing checks may also change depending on local laws. In these cases, we make sure that the way we handle payments is in line with the rules of the relevant payment channels and that your information is handled correctly.
To make sure withdrawals are quick and legal, Casinoly may ask for KYC verification before approving a withdrawal of C$100 or more. We use identity checks as a safety measure to keep your account safe, stop people from cashing out without permission, and make sure that winners get their money.
Once you upload files, they are kept safe and the personal information they hold is kept secret. Staff members who are authorized to see the information and trusted verification partners are the only ones who can get to it. They need it to do checks and get your payout faster.
The information we ask for is only used to confirm your identity and payment. This helps withdrawals go faster. Sending in complete and clear documents the first time cuts down on back and forth and helps keep your withdrawal from being held up for more information.
ID from the government that verifies your name, date of birth, and nationality if needed for identity verification. Address verification is showing proof of your current address to show that you live there, even if the rules in Canada require it.
Payment method verification is proof that the withdrawal method you're using is yours. This makes it easier for us to approve payouts like withdraw 500 C$. Based on risk indicators or larger withdrawal amounts like C$2,000, source of funds checks are usually done.
These checks only look at limited information to make sure that anti-fraud and responsible gaming rules are followed. Data minimization: If a document has extra information that isn't needed for verification, like non-essential numbers, we may ask you to remove them before uploading, as long as the required fields can still be seen.
Safe uploading and storing: files are sent over encrypted channels and kept in systems that are controlled and allow access based on role. For marketing reasons, we don't use the KYC files you upload.
Keep records: We only keep verification records for as long as we need to in order to follow the law, follow regulations, and settle disputes. After that, we delete them safely or make them anonymous if allowed by law.
How to avoid delays: upload color pictures, make sure you can see all the corners, keep the text easy to read, and only use documents that are still valid. Getting your Know Your Customer (KYC) information before asking for a payout can help make the process go more smoothly when you want to cash out amounts like 250 C$.
Casinoly gives you tools for responsible gambling, like deposit limits and data handling, that let you set limits on how much you can deposit and when. Limits on deposits are meant to help you spend your money in a planned way and lower the chance of playing without thinking.
We process a small amount of personal and transactional data when you set or change a deposit limit. This helps us enforce the limit, make sure it stays the same across all of your accounts, and meet our legal requirements.
You can set a deposit limit that tells you how much you can deposit in a certain amount of time, like daily, weekly, or monthly. At that point, any more attempts to make a deposit are stopped until the time limit is met again.
The minimum deposit amount can be set to a specific amount, like C$50, C$100, or C$500, depending on the options in your account and any compliance rules that apply. Instantaneous effect for decreases—lowering your limit usually takes effect right away to protect you right away.
As a way to keep people from making snap decisions when they are under a lot of stress, raising your limit may not take effect right away. Any payment method is affected; the limit covers all of your account deposits, not just one.
In order to keep limits in place, people who try to get around them (for example, by making multiple deposits or using different payment methods) may be automatically stopped. Events related to these attempts may also be recorded for security and responsible gambling monitoring.
It's important to remember that deposit limits are not loans and don't affect any withdrawals. Contacting support to talk about responsible gambling options is a good idea if you need more controls than just deposit limits.
You might not be able to set certain limits in some situations because of rules related to your location in Canada or account risk controls. In places where local rules apply, we may have to stick to maximum amounts even if you ask for more.
When setting deposit limits, we don't use your Canadian. If we collect information to make sure we're following the rules, it is kept safe and private, and it is only used for legal reasons, like checking someone's identity and filing reports with the government.
Determine a reasonable cap that fits your budget if you want to set a limit. You shouldn't rely on self-control at the time of deposit if you plan to spend no more than C$100 per week. Instead, set a weekly deposit limit at C$100.
If there is a limit, you will get a message in your account when you get close to or pass it. This is meant to help people make smart decisions and stop them from accidentally over-depositing.
If you ask to change your limits, your account may be checked to make sure the request really comes from you. These checks are another way we keep your personal information and account funds safe.
Get in touch with support if you think a limit is not being applied correctly. We might ask for some basic information to help us figure out what's wrong, like the date and amount of a blocked attempt (for example, depositing C$50), as well as how long your current limit lasts.
Limits are set for each account. For safety and responsible gambling reasons, if you make multiple accounts, we may be able to tell and stop you from doing that.
Because we need to show compliance, settle disputes, and support responsible gambling processes, we keep deposit limit settings and change history for a certain amount of time. Only authorized personnel are able to access this information.
In some cases, you can ask for corrections to be made to the information about your account's deposit limit if it is wrong. Some of your data may need to be kept even if you ask for it to be deleted if the law says so or to stop fraud.
For your own privacy, we suggest that you keep your account information secret and use all of the security features that are available. Deposit limits stay under your control and can't be changed by anyone else if your account is safely protected.
When you're done using a shared device, make sure to log out every time to keep other people from seeing your account information and limit settings. In public places or homes with other people, this is especially important.
Putting limits on deposits is one part of a more responsible gambling approach. You could ask for stricter limits on deposits through support if you think that the deposit limits are not enough to protect you.
We don't sell the personal information we get from managing deposit limits. A tool is provided, the platform's integrity is maintained, and legal requirements are met by processing data.
Only the bare minimum of information is shared with third parties (like payment processors) in order to process deposits and put blocks in place when your limit is reached. Your data is safe with these providers because they have contracts that say they will.
Within your account settings, you can always check your active limit if you need to be sure. Making the limit clear helps you keep track of your spending and decide what to do before you reach your limit.
When you use deposit limits, you agree that some processing is needed to enforce the limit, stop people from getting around it, and make sure that the experience is the same across sessions and devices.
The privacy settings for mobile casinos are different depending on whether you use our app or a mobile browser. This is because our app tracks your activity and cookies are handled in different ways.
This part tells you what kinds of tracking can happen in each situation and how to manage cookies and other similar technologies without losing access to important casino features. We mostly use tracking to keep your session safe, remember your preferences, check how well our ads are doing, and support responsible marketing.
You can stop optional tracking at any time, but blocking some technologies could make it harder to sign in, make payments, or keep games running smoothly.
Cookies and other web technologies are used by mobile browsers to play games. These can remember your language settings, store a session ID to keep you logged in, and help find strange activity. You can also block or delete cookies in your mobile browser's privacy settings.
In-app play might use both app storage (like local app data) and identifiers from your device's operating system to work properly and stop fraud. Depending on how your device is set up, the app may also gather diagnostic data like crash logs and performance metrics to help us fix problems and make the app more reliable.
What you do in other apps is private, and we don't get into your personal files unless you give us permission to do so. This is true whether you're in an app or a browser.
Strictly necessary: for security, fraud prevention, session management, and load balancing. Settings like language, region, and display settings are remembered by preferences.
Analytics means knowing how well pages and games work, what mistakes happen, and where it's hard to navigate. Marketing: figuring out how well a campaign is doing and limiting ads that show up over and over, if allowed and desired.
Keep in mind that some mobile browsers automatically block third-party cookies. Embedded content or cross-site login checks used for security can be harmed by this, but marketing tracking can be made easier.
You can control cookies and tracking in three places: (1) our cookie banner or privacy settings (if they're available); (2) the privacy settings for the Casinoly app in your mobile browser; and (3) the privacy settings for the Casinoly app in your device's operating system. Using a mix of these options is the best way to go about things.
It's common for mobile browsers to let you block either all cookies or just third-party cookies. Get rid of any cookies and site data that Casinoly already has. To lower the amount of persistent storage on your device, use private or incognito mode.
You can reset or limit the device advertising identifier in the Casinoly app by going to your OS's privacy settings. If your device lets you, turn off app tracking permissions. To get rid of locally stored preferences, clear the app cache or storage in the device settings.
Core features should still work even if you turn off optional analytics or marketing tracking. However, if you block cookies or app storage that are strictly necessary, you might be signed out without warning, have game interruptions, or have trouble doing sensitive things like depositing C$20 or withdrawing C$500.
Keeping only the technologies that are needed open and limiting marketing and analytics is the best way to get rid of ads while keeping the game stable. Clear out your site's or app's storage first for a fresh start, and then only re-enable the features you want.
Subject to local laws and our list of restricted territories, Casinoly may be available in Canada. We collect information about you during registration and play that we need to run your account and pass compliance checks. This includes your name, date of birth, address, email address and phone number, login and device data, payment information (masked where possible), gameplay history, and verification files (ID, proof of address, and source of funds if asked for).
Before releasing C$, we may ask for proof of location and Canadian if Canada is restricted. Registration and deposits are temporarily held up.
Payment providers with licenses handle deposits. The CVV or full card number is not stored. The provider handles the payment information, and we keep records of transactions (including the amount, currency, timestamps, method, and reference IDs) to stop fraud, settle disputes, and help with withdrawals.
We might ask for a selfie with ID, proof of card ownership (with sensitive numbers covered), or bank or wallet statements that show the deposit line if a payment is flagged.
It is only the verified account owner who can get their money back. Before you can make your first withdrawal or after certain events (big wins, strange activity, payment reversals, or changes to your profile details), we may need to verify your identity to protect your balance and follow anti-fraud and anti-money laundering rules.
Valid government ID, proof of address, proof of payment method, and proof of where the money is coming from for higher limits are the usual checks. Withdrawals can be put on hold until checks are complete. Once verified, payouts will resume to the method of your choice, if it's supported.
We don't give out or sell your information. Payment processors, KYC/AML providers, fraud prevention tools, game providers, and CRM/email/SMS platforms are the only groups with whom we share limited data in order to run the service.
The terms of the promotion, not marketing consent, say who can get the bonus. Delete promotional emails and SMS messages by going to your account settings or clicking on the "unsubscribe" link. Although not necessary, service messages will still be sent about account changes, security, deposits, and withdrawals.
On both desktop and mobile, our site uses encrypted connections, session controls, and risk checks that are done automatically. Do not use shared devices, keep your phone up to date, use a strong password that is only known to you, and never share your login information.
If you think someone else has accessed your account, change your password right away, contact support to lock the account, and look over recent transactions and logins. We might ask for proof before sending C$ if there are any signs of account theft.
Your information is used to make sure that payments are safe, withdrawals are processed, and anti-fraud and Know Your Customer (KYC) rules are following. Payment card numbers are handled by our payment partners and are not stored in full on our end for deposits.
We only handle the information we need to accept the transaction and stop unauthorized use. For withdrawals, we may ask for proof before sending the C$, especially if it's the first time, after a bonus win, for a large amount, or if something doesn't seem right.
ID, proof of address, and proof of payment method ownership (like a screenshot of an e-wallet profile or a partially masked card photo) are all common things that are checked. These extra details may be needed by local payment providers or regulators if you are in Canada.
Keeping your profile information correct, using the same name on your payment method as on your Casinoly account, and uploading clear documents through the secure verification section can all help you get through the process faster. We do not sell your information, and only trained staff and service providers who have been checked out can access it.
Bonus
for first deposit
1000C$ + 250 FS
